Replacement Policy
We stand by our accredited investor data and replace bad records one for one once you send them.
At JAD Enterprises, we stand by the quality of our accredited investor data and marketing services. We replace bad records one for one once you send them, and we are transparent about what is — and isn't — covered.
Our Quality Commitment
What we check depends on the lead type:
- Surveyed leads: our callers spoke with each one in the last 2–14 days and asked the full set of questions, including accredited status and investing history.
- Fronted and Dialer leads get a shorter call to check the number is in service and it's the right person. Those tiers don't get the full survey.
- Whenever our callers find a do-not-call request, a non-accredited person, bad data or a non-investor, we take them off the list. Every order is checked against your past orders with us to remove duplicates. It's not 100%, so we replace bad records under this policy.
Definition of "Bad Data"
For lead list orders, these lists match section 3 of our service agreement.
We Replace
- • Disconnected or invalid numbers
- • No longer at this number
- • Deceased
- • Not accredited (as they told us)
- • Duplicate of a past order with us
- • On the suppression list you sent before the order
- • Bounced email (Email Lead orders only)
We Don't Replace
- • No answer or no call back
- • Declined your offer
- • Changed after delivery
- • Leads you had elsewhere, unless their phone numbers were on a suppression list you sent first
- • Facebook, Instagram or LinkedIn form leads
- • General unhappiness with quality, response or results
What We Replace
Send the records with a short note within 30 days of delivery. We replace them one for one, usually within 1–2 business days.
- Phone Lists: Disconnected or invalid numbers, people no longer at that number, deceased, and not accredited (as they told us).
- Email Lead Orders: Bounced emails. On phone lead orders we focus on the phone numbers.
- Suppression: Leads on the suppression list you sent before the order. Leads you had elsewhere are covered only if their phone numbers were on that list.
- Duplicates: Any duplicate of a past order with us.
- Call Campaign Leads: Replaced if the number is wrong or invalid, or the prospect is not accredited (as they told us).
What We Need From You
- 1 Send the record(s) within 30 days of delivery.
- 2 Add a short note on each, like "disconnected" or "duplicate". A call note, bounce notice or screenshot helps.
- 3 We check each one and replace it one for one, usually within 1–2 business days. We make the final call on what counts.
Cancellations
- Lead Lists: All sales are final once delivered (digital goods). Qualifying items are replaced per the policy above.
- Marketing Services: Not refundable, due to labor and third-party costs.
- Early Cancellation: Tell us in writing and the service stops. Payments already made are not refunded.
- Facebook, Instagram and LinkedIn Campaign Leads: Not covered for replacement. People fill in these forms themselves, so the data is beyond our control.
Limits of This Policy
We replace bad records as defined above. We cannot guarantee fundraising outcomes or specific investor allocations. Results depend on your offer, terms, presentation, and follow-through.
Quick Summary
- Bad data is replaced one for one at no cost when you send it within 30 days of delivery.
- Duplicates of past orders and suppression matches are covered. Bounced emails are covered on Email Lead orders.
- Lead and service payments are final; bad records are replaced one for one.
- No guarantees on capital raised or investor interest.
Replacement Policy FAQ
What qualifies as "bad data" for replacement?
Disconnected or invalid numbers, people no longer at that number, deceased contacts, not accredited (as they told us), duplicates of a past order with us, and leads on the suppression list you sent before the order. Bounced emails count on Email Lead orders only. We don't replace no-answers or no call backs, people who decline your offer, details that changed after delivery, leads you had elsewhere (unless their phone numbers were on a suppression list you sent first), or Facebook, Instagram and LinkedIn form leads.
How do I submit items for replacement?
Send the records with a short note within 30 days of delivery (for example, "disconnected," "duplicate" or "not accredited"). We check each one and replace it one for one, usually within 1-2 business days.
Can I get a refund?
Lead lists are final once delivered, and bad records are replaced under the policy above. Marketing services are not refundable. If you cancel early, tell us in writing and the service stops; payments already made are not refunded. Facebook, Instagram and LinkedIn form leads are not covered for replacement, since people fill in those forms themselves.
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